Don’t be left up in the air with poor service
At Mettrex, you’re not just a number to us. Consider us an extension of your team.
Supporting you is a team of dedicated Travel Consultants and an Account Manager, who will:
- Provide a 24/7 travel service, contacted via email or phone
- Deliver and maintain your on-line booking tool, either Concur or Serko
- Deliver a free supplier negotiation services for airlines, hotels and car companies
Our Services include:
Personalised 24/7 Service
We operate with a small team of travel experts – consultants who have worked in the industry for years and use their experience to guide you through the process and get you the best fares available.
Travel never stops and we understand that plans change. Our 24/7 Emergency After Hours service is always available to help wherever you are in the world.
Online Booking Technology
Our Online Booking systems put you in control. Flexible, easy to use and intuitive, our booking systems streamline your booking and approval process whilst keeping control of your travel policy and controlling costs.
- Easy set up – we do all the work for you
- Facilitates domestic and international bookings
- Compares all available fares on all carriers for on one screen
- Books on-line flights, cars and hotels within the same itinerary
- Generates quotes for travel arrangements prior to approval and booking
- Allows users to make changes online
- Manages any airlines credits
Bookings can be made, amended and approved via our mobile applications. All travel itineraries are integrated into the app providing travellers easy access to their itinerary plus a number of travel advisory alerts and features including:
- Flight change alerts
- Links to airline check-in and contacts
- Copies of documents – airlines tickets and vouchers
- Local weather
- Airport and city maps
- City information and guides
We partner with Yellowfin BI and can capture and create reports that help you understand your business patterns as well as reconcile your expenditure. From high level expenditure summaries to detailed expenditure reports the reports that we generate will be tailored around your requirements. You also have access to our reporting system so that ad hoc repots can be run at any stage.
Trip Planning & Traveller Safety
Traveller safety is priority for all companies. Mettrex work with a number of global travel security companies and we can assist you in all aspects of traveller safety and security including:
- Traveller tracking – our reports can tell you where anyone is at any time
- Country specific security and health advise
- Travel insurance benchmarking – not all policies are equal
- Visa advice and processing
OptemX – The Complete Travel Program
Using proprietary system OptemX, we will work with you to optimise and streamline all parts of your travel program to ensure that you are maximising the return for every dollar spent.
We start our relationship by completing a full audit of your existing travel process which covers:
- Travel approval
- Booking method
- Payment method
- Payment reconciliation
- Supplier relationships and discounts
- Management information reports for cost control
- Posting of expenses to the Cost and General Ledger
- Travel Policy Review
We then present our recommendations to you and implement any changes to the travel process.
Gives you more bang for your buck
What our clients say
Working with Mettrex has been an absolute pleasure – the team are always extremely professional and friendly to deal with and are forever helping us find ways to save money and manage our travel program better.